FAQ

1. What types of products does DevEra Fashion offer?

We offer a curated selection of trendy apparel and accessories, including chic dresses, kids' wear, adult wear, and stylish handbags. Our focus is on quality, comfort, and affordability.

2. What is your return policy?

You may return items within 14 days of delivery if they are:

Unworn
Unwashed
In original condition
With all tags attached
Please include the receipt or proof of purchase.

3. Are there shipping costs for returns?

Faulty / damaged / incorrect items: DevEra Fashion covers return shipping.
Change of mind / wrong size: Customer must cover return shipping costs.

4. How long does a refund take?

After we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.
Shipping fees are non-refundable unless the item was faulty or incorrect.

5. How do exchanges work?

To exchange an item (size or colour), please:

Return the original item
Place a new order for the correct item
This ensures faster and accurate processing.

6. Do you ship internationally?

No, we currently ship within New Zealand only.

7. How can I track my order?

After your order ships, we email you a tracking number so you can follow delivery updates anytime.

Item added to your cart

FAQ